Message from Neil Chapman, Managing Director
Dear Hovertravel customers,
The Government’s roadmap is leading us successfully out of lockdown and as we welcome more customers on our hovercraft, I am delighted to announce that our booking system will return from 1st May 2021. Having a booked service will allow us to monitor demand and deliver the best possible experience as the nation returns to work and leisure activities.
My Duty Managers will provide a detailed update about the return of bookings next week and I am sure many of you will be delighted to know that you can guarantee your seat on a specific flight. As before, I would request in the strongest terms that customers use their bookings and do not leave spare seats which could have been used by someone who needs to travel.
Next week’s update will answer your questions and will provide all the information you need to make and change bookings, so please read it carefully and then get in touch if you need further explanation. Our Customer Contact Team is currently very busy answering questions from customers who are adjusting to the changing Government restrictions, so please use our comprehensive online guide toManage My Booking in the first instance.
As well as those of us who are looking forward to reconnecting with friends and family, we appreciate there are many people who may have not travelled with us for a while and if you need any extra help during your journey please speak to one of our Team Leaders or Duty Managers. Similarly if you need to travel for an hospital appointment, our staff are on hand to make your journey as comfortable and as easy as possible.
With the return of the FastCat on 29th April, we can also announce that our current ticket acceptance for Wightlink customers will end at midnight 30th April. The spirit of co-operation which saw the ferry operators work together for the benefit of the Solent community will continue, however with a new ticket acceptance agreement in place in the event of any disruption to services. For example, if we are cancelled due adverse weather conditions, our customers can use their tickets on Wightlink to continue their journeys.
All of us at Hovertravel are grateful for the support and encouragement you have shown us in the past year, and your kind words have helped to motivate us, keeping us smiling and looking forward to a brighter future. We will continue to play our part in ensuring the recovery is safe and sustainable, whilst giving everyone the opportunity to enjoy the relaxation of restrictions.
As always please stay safe and be kind,